I am writing to inform you about the recent performance issues we have been experiencing with our ePortal system, particularly in handling student records and payment processing. Over the past five days, the system has been sporadically overloaded, leading to intermittent disruptions and slower response times.

Please know that our IT team is fully aware of the situation and has been working tirelessly to identify and resolve the root causes. We are implementing various fixes and optimizations to restore the system to full capacity and ensure smooth operation moving forward.

We understand the inconvenience this may be causing, especially during this critical time, and we sincerely apologize for the disruptions. We greatly appreciate your patience and understanding as we work to resolve these issues as quickly as possible.